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FAQs

Do we have to book in advance or can we buy tickets on the day of our visit?

Tickets can be purchased upon arrival at the National Space Centre, however, we do always advise booking in advance on-line. Our on-line booking will not cost you any more money, there are no booking fees and it entitles you to beat the queues at peak periods and upgrade to a FREE Annual Pass.


 

How many times can I use my annual pass?

Your Annual Pass can be used on any visit to the National Space Centre with the exception of 5 Premium Events and any out of hours events, such as Stargazing Live or Night at the Museum.


Is my annual pass valid for a year from purchase or until the end of the year in which it was purchased i.e. 31st December?

Your Annual Pass is valid for a full 12 months from the date of purchase.


Are there any restrictions on my Annual Pass?

Upon purchase you will be given the Terms and Conditions of the FREE Annual Pass upgrade, that will include any and all restrictions.You can see the full details HERE.


 

How do I use my Annual Pass on susequent visits to the Centre?

Upon arrival at the National Space Centre please go to the ticketing desk and get your day pass.  You will be given a day pass that will allow you access to the galleries and Rocket Tower.  If you would like to see a Planetarium show as part of your visit you will need to book and pay for this at the Ticketing Desk.  Please note that you receive a complimentary Planetarium show on your first visit, after this any additional shows will be charged for. Full details can be found HERE.


 

What are the concessions for disabled visitors i.e. do carers have free entry?

Disabled visitors are able to purchase concession tickets and we offer a free ticket to a carer where one is needed to access the Centre.  If you are buying on-line, please purchase a concession ticket only, the carer ticket will be provided upon arrival at the Centre.


 

Are gift vouchers available, if so can they also be used in the café and/or shop?

You can buy entry tickets as gifts, but we do not sell gift vouchers for use in other areas of the Centre.


 

Can I use Tesco vouchers?

Tesco Clubcard vouchers are no longer valid at the National Space Centre (16.12.2012)


 

Can I book in advance with Stay, Play and Explore tickets?

No, Stay Play Explore tickets can only be purchased on-line or in person at any of the participating  hotels, or through Leicestershire Promotions. Find our more from the Stay, Play, Explore Site


 

Can I visit more than once with the same Stay, Play and Explore ticket?

You can visit a maximum of three attractions from the list of five ONCE over a year period, or until the validity date stamped on the ticket.


 

Do you give tickets to charities for fundraising?

The National Space Centre will accept requests for charity donations.

However, as we receive over 3,000 requests for donations every year, and as a not-for-profit charity we can only accommodate a limited number of applications.

If you would like to contact us regarding charity requests, please do so in writing (no email requests) ensuring you include the following:

  • Your name
  • The name of the charity/organisation
  • The charity number (essential)
  • Date of fundraising event
  • An A5 stamped addressed envelope to the value of £1 (ADDRESS MUST BE THAT OF THE CHARITY)
  • Requests should be made at least two months prior to the event.
  • Please allow up to 3 weeks to for us to respond to your request.

Please note we are unable to support requests that are unsolicited or don’t clearly specify the details mentioned above or where a home address is given for a school or society with an official address.

Due to the charitable nature of our organisation we are also unable to support charitable requests where a commercial organisation is profiting from a sponsored event.


Do you allow filming at the National Space Centre?

The National Space Centre is a charity organisation setup with the mission of communicating space and interests in science. As such, any filming carried out at the centre must be relevant to our purpose and function as a centre, and be of benefit to the wider community.

It is not our policy to allow open filming to take place that is un-related and not aligned to the interests of the National Space Centre.

Therefore requests from community groups, students, amateur filmmakers or other special interest groups are likely to be declined if no wider benefit is perceived.

The suitability of any filming is left at the discretion of the National Space Centre to decide.

If you are an amateur filmmaker or special interest group, it is possible to privately hire the centre at a cost. These costs will cover the overheads of opening the National Space Centre out of hours and security and technical staff to be on duty.

As a not-for-profit charity the National Space Centre cannot support this activity without covering these costs. Should you wish to look at privately hiring the centre, you can contact our venue hire team on 0116 261 0261

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